Connection status and account access
Read the cloud status light, reconnect the app, and manage sign-in or subscription access.
Tap the cloud button in the iPhone toolbar to open Connection. This screen separates realtime connection state from account and subscription state.
Cloud status light
| Color | Meaning | What to check |
|---|---|---|
| Green | You are signed in, have valid cloud access, and the realtime connection is active. | No action is needed. |
| Orange | The app is connecting, is in Demo Mode, or is signed in without an active trial or subscription. | Open Connection and read the status and plan shown there. |
| Red | You are signed out or the realtime connection is disconnected. | Sign in or tap Connect. |
Read the status text on the Connection screen when the color alone is not specific enough.
Connect and reconnect
When you are signed in with valid cloud access, the Connection section shows:
- Status, with the current connection state.
- Auto Reconnect, which lets the app reconnect after an interruption.
- Connect or Disconnect, depending on the current state.
Disconnecting stops the live app connection until you reconnect. It does not uninstall hooks or plugins from your computers.
If the cloud button stays red while you are signed in, confirm that the iPhone has network access, open Connection, and tap Connect. Check status.agentapprove.com if reconnecting does not work.
Account
The Account section shows the account email and organization name. You can sign in with Apple when signed out or choose Sign Out when signed in.
Signing out disconnects this iPhone. It does not close the account, cancel the subscription, or uninstall computer integrations.
Subscription
When cloud access is active, the Subscription section shows the plan and term. Manage Plan opens your Apple subscription settings.
If access is unavailable, the screen shows the current state and an applicable action such as View Plans, Try Again, Restore Purchases, or Resubscribe. An expired, refunded, or revoked subscription cannot relay new agent activity or approvals until access is restored.
See Trial, subscription, and account closure for billing states, cancellation, and account closure.