Troubleshooting

Start with the result that is missing:

• Trace a request with the hook debug log
• No approval appears on the phone
• Push notification did not arrive
• Too many approval prompts
• An encrypted event cannot be opened
• Pairing or token expired
• Duplicate approval requests
• Voice Follow-up did not open
• The agent waits after finishing
• A question stays in the native agent
• Collect a safe support report

If these guides do not resolve the problem, contact Support. Use the public issue tracker for a reproducible problem or email Support when the details are sensitive.

Run npx agentapprove status before changing the installation. It gives you a baseline without reinstalling hooks or rotating credentials.